Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
At khoai.co.uk, we believe that online bingo and casino gaming should be enjoyed as entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. Please play responsibly and within your means.
If you find yourself gambling more than intended or experiencing distress related to your gaming habits, help is available.
Age Verification
You must be 18 years of age or older to use our services. This is a legal requirement in the United Kingdom. We are committed to preventing underage gambling and take this responsibility seriously.
If you are under 18, please do not use our platform. If you are aware of a minor accessing gambling services, please report it to the relevant authorities.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be honest with yourself and check if any of these warning signs apply to you:
- Chasing Losses: Trying to win back money you've lost by gambling more
- Hiding Your Gambling: Keeping your gaming activity secret from family or friends
- Spending More Than Intended: Regularly gambling longer or with more money than planned
- Financial Strain: Borrowing money or using credit to fund gambling
- Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
- Loss of Control: Unable to stop or reduce your gambling despite wanting to
- Mood Changes: Becoming irritable, anxious, or depressed when unable to gamble
- Escalating Stakes: Needing to gamble with larger amounts to achieve the same excitement
- Relationship Problems: Conflicts with loved ones about your gaming habits
- Using Gambling to Escape: Gambling to cope with stress, anxiety, or other negative emotions
If you recognise any of these signs in yourself, please seek help immediately.
Self-Help Tools & Controls
We provide tools to help you maintain control of your gaming. Take advantage of these features:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a cap on the amount you're willing to lose during a session or period
- Reality Checks: Receive regular reminders during your gaming session about how long and how much you've been playing
- Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently close your account if you feel you need a break from gambling
- Account Restrictions: Disable certain features or payment methods to reduce temptation
To access these tools or set limits on your account, contact our customer support team or visit your account settings.
Support Organisations
If you or someone you know is struggling with problem gambling, confidential support is available from these trusted organisations:
United Kingdom
- GamCare – Free confidential support, counselling, and advice
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, 24/7) - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Helpline: 0800 197 8225 - Gamblers Anonymous – Support groups and peer help
Website: www.gamblersanonymous.org.uk - National Problem Gambling Clinic – NHS specialist treatment service
Website: NHS Problem Gambling Clinic
Other Countries
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
If You Need Help
Please reach out today. Problem gambling is treatable, and support is available. Seeking help is a sign of strength, not weakness.
Contact one of the organisations listed above, speak to a trusted friend or family member, or visit your GP for a referral to specialist services.
Remember: You are not alone, and there are people ready to help you.